MoovieMe · Support
How Can We Help?
Need help with your MoovieMe account, a Story, billing, uploads, rendering, privacy, or another issue? Contact our support team and include as much relevant detail as possible so we can assist you.
Contact MoovieMe Support
For general customer support, technical issues, account questions, billing concerns, or help using MoovieMe, email:
hello@moovieme.aiHelpful information to include
- Your MoovieMe username or account email
- A brief description of the issue
- The Story name or relevant project, if applicable
- The device and app version you are using
- Any error message you received
- Screenshots or other details that may help us investigate
Do not send passwords, complete payment-card numbers, security codes, or other authentication credentials by email.
What Can We Help With?
- Account access and account settings
- Story creation or contributor invitations
- Photo, video, or audio upload problems
- AI processing or rendering issues
- Re-Cut or Re-Generate questions
- Subscriptions, purchases, or render credits
- Reporting content or another user
- Privacy or deletion requests
- Questions involving content depicting minors
- General product questions or feedback